One Dolphini note states that restricting products to a single service had what effect?

• A. Increased customer churn
• B. Expanded market reach
• C. Limited its reach
• D. Reduced development costs

Answer: (C)

Limiting products to a single service narrows who can use the offering and through which channels it can be distributed. When a company sticks to one service, it misses customers who rely on other services or who would benefit from a multi-service solution, so the overall reach is reduced. The other ideas don’t fit that outcome: expanding market reach would require broader availability, increased churn isn’t a direct consequence of narrowing scope, and reduced development costs don’t describe how widely the product can be adopted.